About BerryLook
BerryLook is an online fashion retailer that sells trendy clothing, shoes, and accessories for men and women. Founded in 2017, the company is based in Hong Kong but ships its products worldwide, including to major markets like the United States, Canada, Australia, and the United Kingdom.
With a focus on affordable fast fashion, BerryLook aims to provide the latest styles at budget-friendly prices. The brand has gained a sizeable following, with over 13,000 followers on Instagram and features in publications like Newswire, Quartz, and Refinery29.
One of the biggest draws of shopping with BerryLook is the sheer variety of products available. The website is constantly adding new items and running sales, so there‘s always something fresh to discover. Whether you‘re looking for a casual tee, office-appropriate blouse, flirty sundress, or winter coat, you‘ll likely find multiple options to choose from.
However, before you start filling up your virtual cart, it‘s important to fully understand what to expect when ordering from BerryLook. In this comprehensive review, we‘ll take a close look at the brand‘s product offerings, customer reviews, shipping and return policies, and more to help you make an informed decision.
BerryLook Products
BerryLook offers a massive selection of clothing, shoes, and accessories for both women and men. While the brand carries products suited for all seasons and occasions, some of the most popular categories include:
Women‘s Clothing
- Dresses: maxi dresses, midi dresses, mini dresses, casual dresses, formal dresses
- Tops: blouses, tees, tanks, bodysuits, sweaters
- Bottoms: jeans, pants, leggings, skirts, shorts
- Outerwear: coats, jackets, blazers, vests
- Activewear and loungewear
- Swimwear and cover-ups
Women‘s Shoes
- Boots: ankle boots, knee-high boots, over-the-knee boots, winter boots
- Flats: ballet flats, loafers, mules, oxfords, sandals
- Heels: pumps, stilettos, block heels, wedge sandals
- Sneakers and athletic shoes
Men‘s Clothing
- Tops: t-shirts, polos, dress shirts, sweaters
- Bottoms: jeans, dress pants, shorts
- Outerwear: coats, jackets, hoodies
- Activewear and loungewear
- Swimwear
Men‘s Shoes
- Boots: Chelsea boots, chukka boots, work boots
- Loafers and slip-ons
- Oxfords and dress shoes
- Sneakers and athletic shoes
Accessories
- Bags: backpacks, crossbody bags, totes, wallets
- Belts and suspenders
- Hats: beanies, baseball caps, sun hats
- Jewelry and watches
- Sunglasses
- Cold weather accessories: gloves, scarves
In general, BerryLook‘s clothing runs from size S-5XL for tops and M-4XL for dresses, while shoes are offered in select sizes from US 4-11. With such inclusive sizing, the brand caters to a variety of body types.
BerryLook Bestsellers Review
Out of BerryLook‘s vast product catalog, some items have emerged as customer favorites. Here‘s a closer look at a few of the brand‘s bestselling styles:
V-Neck Plain Maxi Dress
This flowy, floor-length dress features a deep V-neckline, cinched waist, and A-line silhouette for a universally flattering look. Made of a lightweight fabric, it‘s an ideal choice for warm weather events like weddings, graduations, or vacations.
The V-Neck Plain Maxi Dress comes in 11 colors, from classic black and white to eye-catching shades like coral and yellow. Priced at just $33 (currently on sale for $23), it offers the look of a high-end gown at a fraction of the cost.
Customers rave about the dress‘s beautiful draping and comfortable fit, with many noting that they receive compliments every time they wear it. However, several reviewers mentioned that the dress runs very long, so petite shoppers may need to get it hemmed.
Chunky Sole Sneakers
Chunky sneakers have been one of the hottest footwear trends over the past few years, and BerryLook‘s version offers a stylish yet affordable take on the look. The platform sole provides a boost of height while a cushioned insole keeps feet comfortable.
Available in neutral tones like white, black, and beige as well as trendy pastel shades, these shoes can add a cool, sporty touch to any casual outfit. Prices start at $36.99 but are often further reduced during sales.
Many reviewers praise the Chunky Sole Sneakers for their lightweight feel and true-to-size fit. A few customers noted that the shoes are not as high-quality as more expensive brands but still look great for the price.
Oversized Vintage Denim Jacket
Denim jackets are a timeless wardrobe staple, and BerryLook‘s oversized version offers a trendy twist on the classic style. Featuring a relaxed, boyfriend fit and distressed detailing, it‘s perfect for throwing on over dresses or pairing with jeans for a stylish double denim look.
The Oversized Vintage Denim Jacket comes in light, medium, and dark washes and is priced at $42.99 (currently on sale for $29). Customers love the jacket‘s soft, stretchy denim and the effortlessly cool vibe it adds to any outfit.
A few reviewers noted that the jacket runs very large, so it‘s best to size down for a more fitted look. Others mentioned that the distressing can look a bit cheap up close but is not noticeable from a distance.
Pros and Cons of Shopping with BerryLook
As with any online retailer, there are benefits and drawbacks to shopping with BerryLook. Here‘s a quick summary of the major pros and cons:
Pros
- Huge selection of trendy, affordable fashion
- Frequent sales and discounts, with many items marked down 50% or more
- Offers clothing, shoes, and accessories for both women and men
- Wide range of sizes from S-5XL
- International shipping to over 200 countries
- Accepts multiple payment methods, including PayPal
Cons
- Inconsistent sizing, with many items running large or small
- Hit-or-miss quality, with some products feeling cheap or flimsy
- Very long shipping times, often one month or more
- Expensive shipping fees unless you meet the free shipping minimum
- Difficult return process, with customers responsible for return shipping costs
- Poor customer service, with many customers reporting unresponsive or unhelpful agents
Customer Reviews of BerryLook
When it comes to customer feedback, BerryLook has received very mixed reviews. On the brand‘s website, most products have positive ratings and reviews. However, these reviews are likely filtered, as only 4- and 5-star ratings are displayed.
To get a more balanced perspective, we looked at BerryLook reviews on independent sites like Trustpilot and Sitejabber. On Trustpilot, BerryLook has an average rating of 1.9 out of 5 stars based on over 5,600 reviews. The company fares slightly worse on Sitejabber, with a 1.6-star average rating from over 1,200 reviews.
Common complaints from customers include:
- Receiving items that look nothing like the photos on the website
- Cheap, poorly made clothing and shoes that fall apart quickly
- Extreme shipping delays, with many orders taking 2-3 months to arrive
- Difficulty getting in touch with customer service to address issues
- Hefty customs fees for some international orders
- Orders marked as "delivered" that never actually arrive
- Refusal to issue refunds or accept returns
However, some customers have had positive experiences with BerryLook. These reviewers praise the brand for its:
- Trendy, cute styles at affordable prices
- Wide variety of products and sizes
- Frequent sales and discounts
- Decent quality, especially for the low price point
Based on these reviews, it seems that shopping with BerryLook can be hit-or-miss. While some customers are happy with their purchases, many others end up frustrated by long shipping times, poor quality, and unresponsive customer service.
BerryLook‘s Hong Kong Location and What It Means for Customers
One important factor to consider when shopping with BerryLook is the company‘s location. As mentioned earlier, BerryLook is based in Hong Kong, with all orders shipping from their warehouse there.
For customers located in Asia or Australia, this proximity can be a plus, as it often means faster shipping times. However, customers in North America or Europe may experience significant delays, as packages have to travel a longer distance.
Additionally, BerryLook‘s Hong Kong location can complicate the return and refund process for international customers. If you need to return an item, you‘ll be responsible for shipping it all the way back to Hong Kong at your own expense. This return shipping fee is often more than the cost of the item itself, which deters many shoppers from even attempting a return.
BerryLook‘s international location can also lead to unexpected customs fees for some customers. While the company claims that it is not responsible for any duties or taxes imposed by the destination country, some shoppers have reported being hit with hefty fees upon delivery.
To avoid surprise charges, it‘s a good idea to research your country‘s customs policies before placing an order. You may also want to break up larger orders into multiple smaller shipments to minimize the risk of getting charged a large fee all at once.
Shipping and Returns
As an online-only retailer, BerryLook‘s shipping and return policies are a major concern for customers. Here‘s what you need to know:
Shipping Policy
BerryLook offers worldwide shipping to over 200 countries. The company provides several shipping options, including standard and expedited.
For standard shipping to the United States, BerryLook charges a flat rate of $8.99. Orders over $69 qualify for free standard shipping. The estimated delivery time for standard shipping to the US is 10-25 business days.
Expedited shipping to the US costs $18.99 and takes an estimated 7-12 business days. For other countries, shipping rates and times vary depending on location.
It‘s important to note that these are just estimates, and many customers report much longer shipping times. Additionally, BerryLook states that it is not responsible for any delays or failures caused by the destination country‘s customs department.
Return Policy
BerryLook accepts returns within 30 days of delivery for most items. Final sale items, intimates, swimwear, and accessories are not eligible for return.
To initiate a return, you‘ll need to contact BerryLook‘s customer service team to obtain a return authorization. You‘ll then be responsible for shipping the item back to BerryLook‘s warehouse in Hong Kong at your own expense.
Once BerryLook receives and inspects your return, the company will issue a refund to your original payment method. The refund process can take up to 15 business days.
Many customers have reported issues with BerryLook‘s return process, from difficulty getting in touch with customer service to refunds never being issued. Some shoppers have also had their return requests denied due to minor signs of wear, even for defective items.
Is BerryLook Worth It?
So, is BerryLook a scam or a legit company? The answer is a bit of both. While BerryLook is a real business that does deliver products to customers, the overall experience can be very hit-or-miss.
Based on the numerous negative reviews and red flags, it‘s clear that BerryLook is a risky retailer to shop with. The chances of receiving poor quality items, experiencing long shipping delays, or struggling to get a refund are much higher compared to other online fashion stores.
However, if you‘re on a tight budget and are willing to take a gamble, BerryLook may be worth a try. The prices are undeniably low, and some customers have gotten lucky with finding cute, decent-quality pieces.
If you do decide to shop with BerryLook, we recommend following these tips:
- Start with a small order to test the quality and sizing before making a larger purchase
- Read item reviews and measurements carefully, as sizes tend to run small
- Be prepared to wait at least a month for your order to arrive
- Keep your expectations in check – you‘re getting what you pay for in terms of quality
- Be aware that returning items may not be worth the hassle and expense
- Use a credit card or PayPal for extra purchase protection in case you don‘t receive your order
Ultimately, whether BerryLook is worth the risk comes down to your personal budget, style preferences, and tolerance for potential issues. If you‘re looking for high-quality, reliable basics that will last for years, you‘re better off investing a bit more in pieces from well-known, reputable retailers. But if you‘re in the market for trendy, disposable fashion and are okay with a bit of a gamble, BerryLook might have some hidden gems waiting for you.
Conclusion
In conclusion, BerryLook is an affordable online fashion retailer that offers a wide selection of clothing, shoes, and accessories for men and women. While the low prices and trendy styles are tempting, the company‘s mixed reviews and Hong Kong location make it a riskier choice compared to other online stores.
Common issues reported by customers include poor quality items, inconsistent sizing, slow shipping, unresponsive customer service, and a difficult return process. However, some shoppers have had positive experiences and scored great deals on cute pieces.
If you‘re considering purchasing from BerryLook, it‘s important to do your research, start small, and keep your expectations realistic. Be prepared for potential shipping delays, quality issues, and a lack of customer support. But if you‘re willing to take a chance on finding a diamond in the rough, BerryLook might just surprise you.
Hopefully, this in-depth review has given you a clearer picture of what it‘s really like to shop with BerryLook. Armed with this information, you can make an informed decision about whether this global fashion retailer is right for you.
