If you‘re in the market for new furniture and décor to spruce up your home, you‘ve likely come across Hayneedle. This online retailer has made a name for itself by offering a huge selection of products at budget-friendly prices. But is Hayneedle really the best place to shop for your home furnishing needs?
In this comprehensive Hayneedle review, we‘ll take a close look at everything this company has to offer – from their product selection and prices to the customer experience and service. By the end, you‘ll have all the information you need to decide if Hayneedle is the right fit for you. Let‘s dive in!
About Hayneedle: Company Background
Hayneedle was founded back in 2002 and originally started out selling hammocks online. They quickly expanded their product line to include indoor and outdoor furniture and home goods from thousands of brands. In 2016, Hayneedle was acquired by retail giant Walmart as part of their push into e-commerce.
Despite the Walmart acquisition, Hayneedle continues to operate independently out of its headquarters in Omaha, Nebraska. The company prides itself on offering customers an easy online shopping experience with an unbeatable selection of stylish, high-quality products at affordable prices.
Over the years, Hayneedle has been featured in major publications like PR Newswire and Business Wire. They‘ve also built up a sizable social media following, with over 88,000 followers on Instagram and 436,000 on Facebook as of 2023. This loyal fanbase is a testament to Hayneedle‘s commitment to customer satisfaction and the value they provide.
Hayneedle‘s Product Selection
One of the biggest selling points of Hayneedle is the sheer variety of products they offer. The site carries over 3,000 different furniture and home décor brands in a range of styles. Whether your taste is modern, traditional, farmhouse or something in between, you‘re sure to find pieces that fit your aesthetic.
The main categories Hayneedle offers include:
- Living Room Furniture
- Bedroom Furniture
- Dining Room Furniture
- Home Office Furniture
- Kids & Baby Furniture
- Outdoor Furniture
- Décor & Pillows
- Lighting
- Rugs
- Bedding & Bath
- Storage & Organization
- Pet Supplies
Within each of these categories, you‘ll find an impressive array of options at different price points. For example, Hayneedle sells living room seating from luxe brands like Moe‘s Home Collection and Jennifer Taylor Home as well as more affordable names like Serta and Crosley.
Because Hayneedle doesn‘t manufacture their own products, their merchandising team is able to curate a selection that includes the best brands and items in every category. The breadth of their catalog and relationships with top furniture brands really sets Hayneedle apart from other online retailers.
Hayneedle Pricing
In general, Hayneedle‘s prices are very competitive for the quality of products they offer. It‘s common to find deals of 30% off or more on the site. Hayneedle also runs frequent sales and seasonal promotions to help customers save even more.
To get a sense of how Hayneedle‘s prices compare to other retailers, let‘s look at a couple popular products.
The Lifestyle Solutions Harvard Loveseat in gray sells for $276 on Hayneedle (on sale from $335). The exact same loveseat costs $349 at Walmart and $456 on Amazon.
Another example is the Better Homes & Gardens Rustic Country Desk, which is priced at $182 on Hayneedle. An identical desk costs $200 at Walmart.
These price comparisons are typical of what you‘ll find across Hayneedle‘s catalog. They may not always have the absolute lowest prices, but more often than not, their deals are hard to beat – especially when you factor in free shipping on most items.
One additional perk is that Hayneedle offers flexible financing options through Affirm. Qualifying customers can break up their purchase into fixed monthly payments over 3, 6 or 12 months at competitive interest rates. This makes it easier to afford higher-ticket items like bedroom sets or sectionals.
The Hayneedle Shopping Experience
Hayneedle provides a seamless online shopping experience from start to finish. The site is well-organized and easy to navigate, with products broken out by category, room, style and brand. You can also shop curated collections for inspiration or filter search results by price, material, size, color and more to find exactly what you‘re looking for.
Product pages include clear pricing, multiple images, detailed descriptions and specifications, and customer reviews. We appreciate that Hayneedle shows estimated delivery dates right on the product page too. This transparency means you know what to expect before adding an item to your cart.
Speaking of the shopping cart, the entire checkout process on Hayneedle is quick and painless. You can easily adjust quantities, add a promo code, select your shipping method, and pay via credit card, PayPal or Affirm financing. Hayneedle sometimes even offers a discount for customers who opt for a longer delivery window.
One feature we love is that Hayneedle automatically applies relevant coupons to your order – no endless searching for promo codes necessary. They‘ll also show you how much more you need to spend to qualify for free shipping if you‘re below the minimum threshold of $49.
Hayneedle Shipping
Orders over $49 ship free via standard ground shipping at Hayneedle, which is a fantastic perk. Items typically arrive within 1-5 business days after your order is processed.
Oversized items like sectionals, dining sets, and patio furniture may incur a freight delivery surcharge. In this case, your final shipping costs are calculated at checkout based on the size and weight of the items in your order.
Freight orders can be delivered curbside or you can pay an additional fee for "Room of Choice" or "White Glove" service. The latter options include a scheduled delivery appointment, in-home setup, and removal of all packaging materials.
In reading customer reviews, most buyers report that their Hayneedle orders arrived quickly and without damage. The company seems to do a good job securely packing and shipping out items in a timely manner.
Hayneedle Returns
If you‘re not completely satisfied with your Hayneedle purchase, you can make a return within 30 days of delivery for a full refund. The only exceptions are personalized/monogrammed items, opened bedding and bath products, and mattresses (unless defective).
To initiate a return, log in to your Hayneedle account and select the items you wish to send back. You‘ll receive a printable return shipping label and detailed instructions. Note that Hayneedle deducts the cost of return shipping from your refund unless the return was due to their error (damaged item, etc).
For larger items that were delivered via freight, you‘ll need to contact Hayneedle‘s customer service team directly to arrange a return pickup. Again, you may be on the hook for return shipping fees.
While the 30 day return window is fairly standard, some customers have complained that Hayneedle‘s return shipping costs are too high. Just be aware that if you have to make a return, it may eat into your refund amount.
Hayneedle Customer Service
If you need assistance with an order or have a question for Hayneedle, their customer service team is available via phone, email or live chat 7 days a week. Help center hours are 7am to 10pm CST on weekdays and 9am to 6pm CST on weekends.
We tested out Hayneedle‘s live chat on a weekday afternoon and were connected with a friendly rep within 2 minutes. They were able to quickly answer our question about a product‘s dimensions and made some helpful suggestions for similar items to consider.
Hayneedle‘s help page also has detailed FAQs on shipping, returns, assembly and more. We found the information there clear and easy to navigate.
The main complaint we saw about Hayneedle‘s service was difficulty processing returns, especially for freight items. Some customers reported getting the runaround trying to schedule a return pickup. However, the vast majority of Hayneedle reviews praise the company‘s responsive and pleasant customer support.
Hayneedle Customer Reviews
Hayneedle has earned a positive reputation online, with an average rating of 3.8 out of 5 stars across over 50,000 reviews. On Hayneedle‘s own site, most products have ratings of 4 stars or higher.
Customers frequently praise Hayneedle‘s:
- Broad product selection
- Affordable prices and frequent sales
- Fast, free shipping on most items
- Easy online shopping experience
- Helpful customer service
On the flip side, the most common complaints cite:
- High return shipping costs
- Difficult process for returning large/freight items
- Inconsistent product quality across some brands
- Damage during shipping
Here are a few real reviews from verified Hayneedle buyers:
"I ordered a bookcase and it arrived in perfect condition. The quality looks great for the price – very sturdy and well-made. I had a small issue with assembly but Hayneedle‘s customer service was super helpful and got it resolved quickly. Will definitely order from them again!" – Sarah L.
"This is my third time purchasing from Hayneedle and I‘ve always had a good experience. Their prices are unbeatable and shipping is fast. My only complaint is that a couple of the dressers I bought weren‘t the highest quality – one arrived with a damaged drawer. But Hayneedle‘s service team sent a replacement part right away." – Jared S.
"I ordered a sofa that ended up not fitting well in my space. The return process was a bit of a hassle since it was a freight delivery. I had to pay $150 for return shipping which seemed high. But the couch itself was beautiful and a great price. I‘ll probably shop Hayneedle again but be more selective with large items." – Rachel M.
Overall, the vast majority of customers have great things to say about shopping with Hayneedle. While not perfect, they seem to deliver on their promise of a wide selection, low prices and good service for most buyers.
Hayneedle Pros and Cons
To summarize, here are the biggest advantages and drawbacks to shopping with Hayneedle:
Pros:
- Huge selection of furniture & décor for every room and style
- Competitive prices, frequent sales & discounts
- Free shipping on most items over $49
- Easy, intuitive website and online shopping experience
- Flexible financing options through Affirm
- Responsive customer service available 7 days/week
- 30 day return policy
Cons:
- Customer pays return shipping fees in most cases
- Large/freight items can be difficult and costly to return
- Some inconsistency in product quality across brands
- Potential for damage during shipping, especially large items
Is Hayneedle Worth It?
So, is Hayneedle a good place to shop for furniture and home décor? Based on our research and analysis, the answer is a resounding yes!
While Hayneedle isn‘t perfect, they offer a combination of selection, value and service that‘s hard to find elsewhere online. No matter your style or budget, you‘re sure to find pieces that fit your space on Hayneedle. And with frequent sales, free shipping and financing options, it‘s easier than ever to create the home of your dreams.
One of the biggest reasons to choose Hayneedle is the sheer variety of products they offer across every category. Rather than being limited to a single brand or aesthetic, Hayneedle lets you mix and match items from thousands of top retailers to curate a look that‘s uniquely you. Their prices are also extremely competitive when compared to other furniture stores, both online and brick-and-mortar.
The main drawbacks to Hayneedle seem to be around returns, especially for oversized items that require freight shipping. Customers may end up paying high fees to return products they‘re unsatisfied with. There have also been some reports of inconsistent quality and damage during shipping.
However, these complaints are fairly limited in the grand scheme of Hayneedle‘s positive reviews. Most buyers rave about the site‘s user-friendly shopping experience, fast and affordable shipping, and excellent customer service. If you‘re willing to do your research on products and carefully inspect your order upon arrival, Hayneedle offers some of the best overall value for furniture and décor on the web.
The bottom line? If you‘re looking to furnish a new home or update your current space, we highly recommend checking out Hayneedle. With their endless selection, affordable prices and helpful service, you‘re sure to find the perfect pieces to bring your vision to life.
