Hey there, furniture lovers! If you‘re anything like me, you‘re always on the hunt for incredible deals on high-end, designer home decor. Well, I‘ve got a little secret to share with you – it‘s called Kaiyo, and it‘s pretty much my new obsession.
Kaiyo is an online marketplace for pre-owned luxury furniture, and it‘s seriously revolutionizing the way we shop for home goods. The concept is simple: Kaiyo makes it easy for people to sell their gently-used, high-quality furniture items and decor, and then connects those pieces with savvy shoppers like you and me who appreciate a great deal.
I‘ve been shopping with Kaiyo for a while now, and I can confidently say it‘s become my go-to source for unique, stylish furniture finds at a fraction of the retail price. I‘m talking West Elm, Article, Restoration Hardware, and more, all for 50-80% off what you‘d pay brand new.
But Kaiyo isn‘t just saving me money – it‘s also helping me feel good about my purchases. See, Kaiyo is on a mission to keep perfectly good furniture in use and out of landfills. In fact, they‘ve already diverted over 2 million pounds of furniture from landfills since launching in 2015. Incredible, right?
Whether you‘re looking to refresh your space on a budget, find a one-of-a-kind vintage piece, or just shop in a more sustainable way, Kaiyo has you covered. In this honest Kaiyo review, I‘m breaking down everything you need to know about the brand, the shopping experience, the delivery process, and more. Plus, I‘m sharing a few of my favorite Kaiyo finds to inspire your next home decor haul. Let‘s dive in!
How Kaiyo Works
The magic of Kaiyo is that it handles literally everything for both buyers and sellers, making the whole process seamless and stress-free. Here‘s how it works:
For sellers:
- Submit photos and details of the furniture you‘d like to sell
- If accepted, Kaiyo will send a team to professionally photograph, measure, and assess your piece
- Kaiyo lists your item, stores it in their warehouse, and handles all inquiries
- Once sold, Kaiyo delivers the item to its new owner and sends you your earnings (minus their commission)
For buyers:
- Browse Kaiyo‘s constantly updated inventory of pre-owned furniture and decor
- See detailed photos, measurements, and condition notes for each item
- Make your purchase directly through Kaiyo‘s secure platform
- Schedule your white glove delivery and sit back while Kaiyo handles the rest
The best part? Kaiyo quality checks, cleans, and often even repairs pieces before listing, so you can feel confident that your new-to-you sofa or dining table will arrive in great shape. And in the rare case that a piece doesn‘t meet your expectations, Kaiyo‘s customer service is just a call or email away to make things right.
My Favorite Kaiyo Furniture Finds
To give you a taste of the incredible pieces you can score at Kaiyo, here are a few of my recent finds and all-time favorite scores:
West Elm Andes 3-Piece Chaise Sectional
- Original Retail Price: $3,497
- Kaiyo Price: $1,395
- Discount: 60% off
I‘d been eyeing this West Elm Andes sectional for ages but couldn‘t justify the splurge – until I found it on Kaiyo! This luxe, tufted beauty arrived in practically perfect condition. It fits perfectly in my living room and has become the most fought-over napping spot for both humans and pets alike. The price was unbeatable for the quality and size – trust me, I did LOTS of comparison shopping before pulling the trigger.
Restoration Hardware French Contemporary Round Dining Table
- Original Retail Price: $2,595
- Kaiyo Price: $920
- Discount: 65% off
I‘ve been slowly upgrading my dining room piece-by-piece, and this gorgeous Restoration Hardware table was my most recent score. The heavy, solid-wood construction is incredible, and the slightly distressed, rustic finish hides any wear from its previous life. At nearly 65% off the retail price and in excellent condition, this was one Kaiyo find I simply couldn‘t pass up! I love how the warm wood tones mix with my cool, modern dining chairs.
Chairish Vintage Turkish Kilim Rug
- Original Retail Price: $1,200 (estimate based on similar rugs)
- Kaiyo Price: $425
- Discount: 65% off (estimate)
If you know me, you know I can‘t resist a good vintage rug – especially an authentic kilim. This one caught my eye immediately with its rich, earthy tones and tribal-inspired pattern. I wasn‘t sure about buying a rug sight unseen, but Kaiyo‘s detailed photos and thorough descriptions gave me peace of mind. Any apprehensions I had disappeared as soon as I unrolled this beauty in my bedroom. It‘s the perfect statement piece to add some soul to my space.
What Other Kaiyo Shoppers Are Saying
But hey, don‘t just take my word for it – Kaiyo has thousands of glowing reviews from happy shoppers. On Trustpilot, Kaiyo boasts an impressive 4.7 out of 5 star rating from over 300 customer reviews.
Here are a few highlights:
"I had a wonderful experience buying a sofa through Kaiyo. Not only did I get a great deal on a high-end piece, but the delivery team was friendly, communicative and so careful with the item. I love supporting a business that‘s keeping furniture out of landfills, too!" – Emily K.
"Selling my furniture through Kaiyo was a breeze. They came and picked up all the items from my apartment, handled the listings and delivery, and I got a nice payment after everything sold. So much easier than trying to coordinate myself. I‘ll definitely use them again for future moves!" – Jared S.
"The quality and selection of designer pieces at Kaiyo is unmatched. I check the site almost daily for new finds! Everything I‘ve purchased has been exactly as described. The Kaiyo team clearly puts a lot of care into inspecting and cleaning items before listing." – Amanda P.
Kaiyo‘s Impact By The Numbers
Something that really sets Kaiyo apart for me is their commitment to sustainability and reducing waste. They make it easy to quantify your impact as a shopper with some pretty impressive stats:
- 2,000,000+ pounds of furniture diverted from landfills
- 10,515+ tons of carbon emissions saved
- 100,000+ trees planted (Kaiyo plants a tree for every order)
- 50,037+ items given a second life
When you shop with Kaiyo, those numbers tick up in real time, so you can actually see the difference your purchase is making. It‘s a small thing, but it definitely motivates me to buy pre-owned when I can.
How Kaiyo Stacks Up Against Competitors
If you‘re in the market for pre-owned furniture, you might be wondering how Kaiyo compares to other secondhand marketplaces like Chairish, 1stDibs, or even local options like consignment stores or estate sales.
Having shopped them all, here‘s my take:
- Selection: Kaiyo offers a more curated selection of high-end brands vs. the sometimes overwhelming options on other sites. It‘s quality over quantity.
- Pricing: From my experience, Kaiyo has the most competitive prices, often 50%+ off original retail compared to 20-30% on other second hand sites.
- Shipping: Kaiyo‘s flat-rate shipping and white glove service make the process seamless. The delivery team brings your items inside, unpacks them, and removes all the waste for you.
- Trust: Kaiyo handles all items directly and meticulously documents condition. Buying from an individual seller on other platforms requires a bit more communication and faith that you‘re getting what you expect.
- Sustainability: With their tree planting initiative and focus on landfill diversion, Kaiyo goes the extra mile to be a sustainable company and offset the environmental impacts of shopping.
Of course, I still love treasure hunting through my local antique mall or favorite estate sale – you never know what you‘ll stumble across "in the wild." But for high-end furniture from top brands, Kaiyo is always my first stop.
Is buying furniture from Kaiyo worth it?
After all my Kaiyo shopping, I can‘t recommend this company enough. The quality, the value, the sustainability focus, and the amazing customer service all add up to a furniture shopping experience that I honestly prefer to buying new at this point.
As someone who loves interior design and is always looking to refresh my space, I‘ve found so many incredible pieces through Kaiyo that I know I‘ll love for years to come – and that I could resell again if my style changes. There‘s just something special about having that history and character in your home vs. the ubiquitous, cheap "fast furniture" that falls apart after a year.
But beyond my own selfish shopping needs, I really do feel good about supporting a brand that‘s actively working to reduce waste and keep furniture in homes and out of landfills. Kaiyo‘s mission resonated with me from the start, and seeing how easy they make it for sellers to responsibly rehome items – and for shoppers to make a more sustainable choice – is pretty inspiring.
So if you‘re in the market for some new-to-you furniture, I can‘t encourage you enough to browse Kaiyo‘s latest finds. Check back often because the best items definitely go quickly! And don‘t forget to sign up for their emails to get alerts about new pieces in your favorite categories. (No, they didn‘t pay me to say that – I‘m just a genuine fan!)
Happy Kaiyo shopping, design lovers! Feel free to DM me on Instagram (@FurnitureFindsWithFiona) and show me your favorite scores – I love to see how you style your preloved pieces in your homes!
Frequently Asked Questions About Kaiyo
Before I sign off, I wanted to address a few common questions I get about shopping with Kaiyo. If you have others, drop them in the comments and I‘ll do my best to get you answers!
Q: Does Kaiyo offer returns?
A: Because Kaiyo sells one-of-a-kind items, all sales are final to protect sellers. However, Kaiyo thoroughly inspects, measures, and documents any wear on pieces before listing to avoid surprises. If you‘re local to NY, you can make an appointment to see items in person before purchasing.
Q: How long does Kaiyo take to deliver?
A: Delivery times vary based on where you live. For local NY/NJ customers, Kaiyo offers quick 1-3 day shipping. For those outside the area, transit times average 1-3 weeks depending on your location. You‘ll be able to choose your ideal delivery window upon purchasing.
Q: What if there‘s an issue with my Kaiyo furniture delivery?
A: Kaiyo‘s team carefully inspects and photographs any pre-existing damages prior to delivery. On the rare occasion that a new issue pops up in transit, Kaiyo will make it right by your choice of return or partial refund. Their customer service is super responsive in my experience.
Q: Can I finance my Kaiyo purchase?
A: Yes! Kaiyo has partnered with Affirm to offer easy monthly payment options at checkout on any order over $500. Rates vary based on your credit score and the total cost of your purchase.
Q: Does Kaiyo have physical locations?
A: While anyone in the continental US can shop Kaiyo‘s site, they currently only have one showroom location in New York City where local shoppers can see items in person before buying. Use the "See This Item In Person" link on any listing to book your appointment.
Q: Does Kaiyo offer any discounts or promotions?
A: Kaiyo occasionally has seasonal promotions around major holidays – I‘ve seen them offer up to 15% off sitewide. They‘ll also do brand-specific sales, like 20% off all CB2 or Anthropologie items, for example. For the best chance at a discount, I recommend subscribing to their email list. You‘ll be the first to know about any sales or promo codes.
