Hey there, fellow home decor lover! If you‘re anything like me, you know that an area rug can absolutely make a room. But shopping for a rug? That can be a major hassle, especially if you want a huge selection at an affordable price. That‘s why I decided to check out Rugs.com, one of the leading online rug retailers, and I‘m sharing my honest review with you!
In this comprehensive Rugs.com review, I‘ll give you the full scoop on this popular retailer, including:
- An overview of the company and how it works
- My experience shopping on the website and using the search features
- A deep dive into their rug selection
- Insights from other real customer reviews
- How Rugs.com compares to the competition
- Answers to frequently asked questions
- My verdict on if it‘s worth buying from Rugs.com
I‘ve spent hours researching and even ordered a few rugs myself, so I feel confident in my assessment. By the end of this review, you‘ll know if Rugs.com is the right place for you to find your dream rug. Let‘s dive in!
What is Rugs.com? An Overview
First things first: what exactly is Rugs.com? Founded way back in 1998, Rugs.com is a major online retailer that specializes exclusively in area rugs. Based in Fort Mill, South Carolina, this e-commerce company offers over 200,000 rugs on its website, making it one of the largest online rug sellers in the United States.
One of the biggest differences between Rugs.com and traditional rug retailers is that it doesn‘t have any physical store locations. Instead, the company operates entirely online, shipping rugs directly from its warehouse to customers‘ doors. This allows Rugs.com to offer an unparalleled selection at competitive prices.
Another thing that sets Rugs.com apart is its proprietary search technology. The website offers several innovative ways to search for rugs beyond the standard filters, making it easier for shoppers to find the perfect rug for their space (more on that in a bit!).
According to the company, Rugs.com has sold over 3 million rugs to date and processed more than $250 million in sales. It‘s earned over 200,000 five-star reviews from satisfied customers. Clearly, this is a popular place to buy rugs online!
My Experience Shopping on Rugs.com
Alright, so now you know a bit about the company – but what‘s it actually like to shop on Rugs.com? I‘ve placed a few orders myself, so I can give you my honest firsthand experience.
When you first land on the Rugs.com homepage, you‘re greeted with a clean, easy-to-navigate layout. The main menu lets you search by things like style, color, size, shape, material, and price, making it simple to start narrowing down the massive selection.
But here‘s where it gets cool: Rugs.com also offers some nifty high-tech search features I haven‘t seen anywhere else. First up is the "Visual Search," which works kind of like Pinterest. You just click on a rug you like the look of, and the site will show you visually similar options to explore. It‘s a fun, intuitive way to browse rugs if you don‘t have something specific in mind!
Another standout feature is the "Room View" visualizer. With this tool, you can upload a photo of your actual room and see how different rugs would look in your space. It‘s not a perfect simulation, but it definitely gives you a better sense than just eyeballing it.
Once you‘ve found some rugs you like, clicking on them takes you to the individual product page with tons of helpful information. You can view the rug from multiple angles, see close-up details, and even get styling tips. The product descriptions are super thorough, with details on the material, weave, pile height, and care instructions.
One potential downside: Unlike shopping at a brick-and-mortar store, you can‘t feel the texture of the rug before buying. That‘s why I always recommend reading the product description and reviews closely to get a sense of things like thickness, softness, and shedding.
Rug Selection
Now, let‘s talk about the real star of the show: the incredible selection of rugs on Rugs.com! With over 200,000 options, this retailer seriously has something for everyone.
First, let‘s break it down by the numbers. Rugs.com offers:
- 120+ rug styles, from traditional Persian to modern geometric
- 80+ colors
- 130+ sizes and shapes, including circle rugs and hallway runners
- 15+ rug materials, like wool, cotton, leather, jute, and more
No matter your personal style or functional needs, I can almost guarantee there‘s a rug on here for you. Some of the most popular styles I noticed include vintage-inspired Turkish rugs, classic Moroccan trellis patterns, and neutral solid rugs. For on-trend options, there are tons of eye-catching abstract designs, bold animal prints, and fresh botanical motifs.
One thing I love is that Rugs.com carries a lot of rugs made with sustainable, eco-friendly materials. You‘ll find plenty of options made with all-natural fibers like jute, sisal, and hemp, as well as rugs crafted from recycled plastic bottles. As someone who tries to shop consciously, that gets a thumbs up from me!
The retailer also stocks many rugs designed for both indoor and outdoor use. As someone with a dog who loves to hang out on the patio, I can appreciate having a stylish but durable rug that can stand up to the elements.
Of course, all these options could get overwhelming – but I found the search features and filters made it easy to drill down to exactly what I wanted. You can filter by pretty much any criteria, from pattern to pile height.
Customer Reviews
You know I had to scope out what other buyers have to say about Rugs.com! I dug through hundreds of verified customer reviews on the site, and I have to say, the vast majority are glowingly positive.
Rugs.com showcases a few reviews on each product page, and you can click to read more. Here are a few that stood out to me:
"I was a little hesitant to order a rug online, but I am so glad I did! The rug is perfect, high quality and looks even better in person." – Kelly S. on the Moroccan Trellis Area Rug
"I love this rug. The colors are vibrant and the design is beautiful. It looks perfect in my living room." – Jenna K. on the Monique Boho Area Rug
"After searching endlessly, I finally settled on this beautiful rug and couldn‘t be happier! It is exactly as pictured, feels soft underfoot and really ties the room together." – Chris T. on the Geometric Pop Area Rug
Across all the reviews I read, a few key themes popped up again and again. Customers consistently praised the:
- High quality of the rugs, especially given the affordable price point
- Accuracy of the photos and product descriptions on the website
- Speedy shipping and helpful customer service
- Ease of the return process if a rug didn‘t work out
To me, that says a lot about Rugs.com‘s commitment to customer satisfaction. No online shopping experience is perfect, but they really seem to go above and beyond to make things right.
I did notice a few complaints about longer-than-expected shipping times, especially during peak periods like the holidays. Some shoppers also mentioned the actual colors of their rug differed slightly from the photos online. However, those comments were definitely in the minority.
How Rugs.com Compares to Other Retailers
As a savvy shopper, I‘m guessing you‘re wondering how Rugs.com stacks up to other places you could buy a rug online. I did some comparison shopping to find out!
First up, I checked out Overstock. While this retailer does offer an impressive selection, I noticed the prices tended to be a bit higher on average than Rugs.com for similar styles. The website also isn‘t as intuitive to navigate, in my opinion.
Wayfair is another popular home goods site with a large rug selection. Like Overstock, I found Wayfair‘s prices to be slightly steeper than Rugs.com. They also tack on a shipping fee for some orders under $35, while Rugs.com offers free shipping on everything.
For high-end, designer rugs, a store like West Elm may be your best bet. Of course, you‘ll pay a premium for those luxe brands. Rugs.com offers some pricier options too, but the overall range is much more affordable.
Finally, I peeked at Amazon to see how the rug selection compared. While you can certainly find some great deals there, I was underwhelmed by the curation and search tools. It felt a little like trying to find a needle in a haystack.
All in all, I have to give Rugs.com the edge for its unique combination of selection, quality, price, and user experience. No retailer is perfect, but this one ticks a lot of boxes for me.
FAQs
Before I wrap up this monster of a review, I want to take a minute to address some frequently asked questions about shopping on Rugs.com. If you still have burning questions after this, leave me a comment and I‘ll do my best to help!
What is Rugs.com‘s return policy?
Rugs.com offers free returns within 30 days of delivery on eligible items (most rugs are included, with a few exceptions like sale items and rug pads). You can either mail the rug back using a prepaid return label, or schedule a pickup from your home at no cost. Easy peasy!
Does Rugs.com have any physical store locations?
No, Rugs.com is an online-only retailer. They used to have a showroom in New York City, but it‘s no longer open to the public.
Can I order a custom size rug from Rugs.com?
You betcha! Rugs.com offers a "Custom Size" filter on many of its rugs. Just enter your desired dimensions and they‘ll make it happen. They can also accommodate custom sizes for stair treads and hallway runners.
What are the most popular rug materials on Rugs.com?
Based on my research and chats with the Rugs.com team, some of the bestselling rug materials are:
- Wool: A classic choice that‘s soft, durable, and has a luxurious look. Especially popular for hand-knotted rugs.
- Cotton: Lightweight and affordable, cotton rugs add casual charm. Often reversible and easy to clean.
- Jute: This natural fiber has a chunky texture that works well in eco-chic and coastal-inspired spaces.
- Polypropylene: A synthetic material that‘s water-resistant, stain-resistant, and very affordable. Great for high-traffic areas.
How long does shipping take?
According to Rugs.com, most orders are processed within 1 business day and delivered within 1-6 business days after that. I‘ve found that to be pretty accurate in my experience, but I‘d allow some buffer time just in case, especially around busy periods.
Should I buy a rug pad too?
Great question! While not always necessary, a good rug pad can make a world of difference. It helps protect your floors, prevents the rug from bunching up or slipping, and adds extra cushioning underfoot. Rugs.com recommends rug pads for all its rugs and sells a variety of options.
My Verdict
Well folks, that brings us to the end of this epically long Rugs.com review. If you stuck with me this far, you must really be on the hunt for the perfect rug (and I commend your commitment!).
So, what‘s the final word? In my opinion, if you‘re looking to buy a rug online, Rugs.com is absolutely worth checking out. After hours of researching and firsthand experience shopping on the site, I can confidently say this retailer delivers on both quality and customer experience.
The selection is unparalleled, with options for truly every style and budget. I love that you can find everything from funky modern designs to timeless vintage-inspired styles, and the search tools make it a breeze to narrow down your options. The detailed product information and customer reviews also help you feel informed before clicking "add to cart."
Compared to other popular retailers I looked at, I found Rugs.com to be very competitive on price, especially when you factor in the free shipping and returns. The quality also feels a cut above, with plenty of plush, high-end options alongside the budget-friendly picks.
Of course, no online shopping experience is perfect. I‘d love to see even more photos and videos of the rugs on the site (though the ones they have are great), and I always recommend ordering a swatch if you‘re on the fence about color or texture. Shipping delays can also happen, especially during peak seasons.
But all things considered, I think Rugs.com delivers a fantastic online rug buying experience. With such a huge selection at great prices, it‘s a one-stop shop for finding a rug you love. And if it doesn‘t work out, the free return policy means you‘re not stuck with it.
So go ahead and treat your floors! Bookmark this review for later and head to Rugs.com to start browsing. I hope you find a rug that makes your space feel like home. And if you do, you know where to find me – I‘m always down to gush about a great home decor find.
Happy rug shopping!
