If you‘re an avid sneaker collector or just looking for great deals on footwear, you may have come across the online shoe store Shoebacca. With a broad selection of top shoe brands at competitive prices, Shoebacca has attracted many shoppers over the years. But is Shoebacca legit? How do their products and customer service stack up?
In this comprehensive Shoebacca review, we‘ll take an in-depth look at the company‘s background, bestselling shoes, policies, and real customer experiences to help you decide if they‘re worth shopping with. Let‘s dive in!
About Shoebacca: Company Background
Shoebacca was founded in 2002 by two brothers, Marc and Robert Schlachter, who started out reselling shoes on eBay. As their business grew, they launched their own e-commerce website, Shoebacca.com, in 2007. The company is based in Irving, Texas.
Today, Shoebacca has established itself as a major online footwear retailer. They carry a vast range of shoe styles for men, women, and children from popular athletic and lifestyle brands such as Nike, Adidas, Puma, New Balance, Skechers, and many more. The site caters to all types of shoppers, from serious athletes to casual wearers and fashion enthusiasts.
The company‘s stated mission is to help customers lead active, healthy lifestyles by offering thousands of shoe styles at accessible prices. Shoebacca places a big emphasis on value, striving to offer the most competitive prices possible through frequent sales, clearance deals, and a 110% price match guarantee.
Shoebacca Pros and Cons
To kick off our Shoebacca review, here‘s a quick summary of the main advantages and drawbacks of shopping with this retailer:
Pros:
- Extremely wide selection of shoes from all the top brands
- Highly competitive prices, with frequent sales and discounts
- Helpful interface that‘s easy to navigate and filter products
- Free shipping on all orders
- Simple returns/exchanges within 365 days
- 110% price match if you find a lower price elsewhere
- Positive reviews from thousands of happy customers
Cons:
- Only ships within the US, no international delivery
- Some customers report slow shipping times
- Inconsistent experiences with customer service
- Limited stock or sizes on certain popular shoe models
- Complaints of damaged product arriving occasionally
Overall, Shoebacca offers some compelling perks like the vast product range and unbeatable prices. The main complaints seem to revolve around slower shipping and hit-or-miss service. But the pros appear to outweigh the cons for most shoppers.
Bestselling Shoebacca Products
Curious what the most popular shoes are on Shoebacca? We browsed the site‘s bestselling styles in men‘s and women‘s categories. Here are some of the top-rated picks:
Men‘s Bestsellers:
- Puma RS-X3 Level Up Lace-Up Sneakers
- New Balance Fresh Foam Roav V1 Lace-Up Running Shoes
- Nike Air Max 2017 Running Shoes
- Adidas Ultraboost DNA Primeblue Running Shoes
- Timberland White Ledge Mid Waterproof Hiking Boots
- Fila Electrove 2 Athletic Sneakers
- Skechers Afterburn Memory Foam Lace-Up Sneakers
- New Balance 624 Cross Training Shoes
- Under Armour HOVR Sonic 4 Lace-Up Running Shoes
- Nike Quest 5 Lace-Up Running Shoes
Women‘s Bestsellers:
- Adidas NMD R1 Primeblue Lace-Up Sneakers
- Puma Tazon 6 FM Lace-Up Running Shoes
- Birkenstock Boston Shearling Suede Clogs
- Nike Air Max 270 Casual Sneakers
- New Balance 515 V3 Lace-Up Sneakers
- Skechers Flex Appeal 3.0 Insiders Sneakers
- Converse Chuck Taylor All Star Madison Sneakers
- Timberland Courmayeur Valley Chelsea Boots
- Sperry Saltwater Nylon Duck Boots
- Puma Cali Dream Lace-Up Sneakers
As you can see, Shoebacca stocks all the hottest sneaker and shoe models from top performance and lifestyle brands. You can find technical running shoes, trendy athleisure looks, outdoor/hiking boots, and popular casual classics all in one place.
The site makes it easy to shop by brand, category, price, or size and typically has an abundant supply of most models. However, the trendiest limited-edition shoes sometimes sell out fast.
Quality and Legitimacy: Is Shoebacca Legit?
One common question about Shoebacca is whether their products are authentic, given the uncommonly low prices. Concerns about counterfeit goods are understandable when shopping online these days.
Digging into Shoebacca.com reviews around the web, the consensus from customers is that yes, Shoebacca is a legitimate company selling authentic, brand-name shoes straight from the manufacturers. There are very few complaints about fake merchandise.
The company is able to offer such competitive discounts because of its longtime relationships with suppliers and high-volume sales. Shoebacca is an authorized retailer for all of the brands it carries.
While reviews occasionally mention defective or damaged shoes being delivered, this seems to represent a small portion of orders. The overall sentiment is that Shoebacca‘s products are the real deal and a great value for the price.
Shoebacca Customer Reviews and Ratings
To get a balanced perspective for our Shoebacca review, we analyzed thousands of customer reviews from both on and off the Shoebacca website. Here‘s what we found:
Shoebacca.com shows 4-5 star ratings on most of its bestselling shoe models, with tons of glowing reviews about the quality, comfort, fit, and style of the shoes. Customers frequently praise the unbeatable Shoebacca prices and note that the site is their new go-to for scoring deals on sneakers.
On Trustpilot, Shoebacca has an average rating of 4.2/5 stars from over 3,400 reviews. Happy customers rave about the fast shipping, easy ordering, and of course, the amazing prices and selection. "Shoebacca is the best!" and "I highly recommend!" are common refrains.
Not everyone is thrilled with their Shoebacca experience, though. The company has 72 complaints on the Better Business Bureau website, mostly related to items not being delivered or problems obtaining refunds.
Some negative Shoebacca reviews also describe disappointment with the customer service. People report issues getting timely answers from support reps or satisfactory resolutions to order problems.
However, the number of complaints is relatively low compared to Shoebacca‘s sales volume. It‘s also fairly common to see some negative reviews for large online retailers. Shoebacca seems to be making an effort to respond to complaints and make things right.
Shipping, Returns, and Other Policies
Let‘s go over the need-to-know policies and common questions that may impact your decision to order from Shoebacca:
Shipping:
– Free standard shipping on all orders
– Ships to USA only, no international delivery
– Processing takes 1-2 business days
– Standard delivery takes 5-7 business days
– Expedited options are available for a fee
Returns:
– 365 day return window
– Free returns on orders over $50
– $7 restocking fee for orders under $50
– Items must be unworn and in original packaging
– Print free return label from website
Payments:
– Accepts credit/debit cards, PayPal, Amazon Pay
– Affirm financing available on orders over $50
Rewards:
– Free Shoebacca rewards program
– Earn 1 point per $1 spent
– Redeem points for discounts
Frequently Asked Questions
Is Shoebacca a US company?
Yes, Shoebacca is based in Irving, Texas and only ships within the USA.
Does Shoebacca offer free returns?
Returns are free for orders over $50. For orders under $50, a $7 restocking fee applies.
Does Shoebacca sell children‘s shoes?
Yes, Shoebacca has a kids‘ shoe department with styles for boys, girls, and toddlers.
How can I contact Shoebacca customer service?
You can call 888-446-1788 or email [email protected]. The service hours are 6am-10pm CST daily.
Final Verdict: Is Shoebacca Worth It?
So, is Shoebacca a good website to buy from? Based on our research for this Shoebacca review, we believe the answer is yes for most shoppers – with a few caveats.
There‘s no question that Shoebacca offers an outstanding selection of footwear from top brands at some of the lowest prices on the internet. You‘d be hard-pressed to find the range of shoes and deals they provide at other retailers. For sneakerheads, athletes, or anyone wanting to score stylish kicks for less, Shoebacca is a no-brainer.
The company also stands behind its products with a generous 365 day return window, free shipping, and a price match guarantee, which adds peace of mind. Thousands of customers have had positive experiences and rave about the value Shoebacca delivers.
The main complaints seem to involve poor communication or unresolved issues with customer service. Especially during busy periods, you may face slower-than-average shipping times or trouble getting help if something goes wrong with your order. The negative reviews are still in the minority, but it‘s a pattern to be aware of.
Overall, if you‘re willing to accept the minor risk of shipping delays or service issues, we think Shoebacca is absolutely worth checking out for the unparalleled access to affordable shoe styles. The pros of the great selection and prices seem to outweigh the potential service cons for the large majority of shoppers. Just be sure to carefully check your items upon delivery and don‘t hesitate to contact support if needed.
Happy shoe shopping – and be sure to check Shoebacca first for a sweet deal! With their unbeatable inventory and prices, there‘s a good chance you‘ll find what you‘re looking for at a steal.
